Terms & conditions

Please read these terms & conditions carefully before using The Service.

1. Information about us

   PropertyPipeline (The Service) is brought to you by Wolf and Sword Services Limited (or we, our, us). We are a private limited company and registered in England and Wales under company number 12718675 of registered address 12 Greenway Farm Bath Road, Wick, Bristol, United Kingdom, BS30 5RL.

2. Terms of The Service use

   This terms of use (together with any documents referred to in it) tells you the terms of use on which you may make use of The Service, either during a limited free trial or as a registered subscriber. Use of The Service means registering to use The Service; or accessing information through a web browser at The Service; or downloading data from The Service.

   Please read these terms of use carefully before you start to use The Service, as these will apply to your use of The Service. By using The Service, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use The Service.

3. Other applicable terms

   These terms of use refer to the following additional terms, which also apply to your use of The Service:

   • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using The Service, you consent to such processing and you warrant that all data provided by you is accurate. You can view our privacy policy here: https://lm.propertypipeline.co.uk/pp-privacy

4. Changes to these terms

   We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

5. Changes to The Service

   We may update The Service from time to time, and may change the functionality or content at any time. The data provided through The Service is derived from multiple third-party sources and we give no warranties that the data is up to date nor are we under any obligation to update it. We do not guarantee that The Service, or any content on it, will be free from errors or omissions.

6. Accessing The Service

   The Service is made available on a monthly subscription basis. While we will endeavour to maintain a high degree of availability, we do not guarantee that The Service, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of The Service without notice. We will not be liable to you if for any reason The Service is unavailable at any time or for any period.

   You are responsible for making all arrangements necessary for you to have access to The Service. You are also responsible for ensuring that all persons who access The Service through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. Free trial

   If you choose to sign up to a free trial subscription on The Service, you must enter your credit card details. These will be held securely by our payment partner, Stripe.

   If you do not cancel your trial before the end of the trial period, a paid subscription will automatically start on the price plan you selected to trial.

   Once you have used your free trial, you must pay for a subscription if you would like to use The Service further. No person may set up multiple trials using different email addresses.

8. Paid subscriptions

   Paid monthly subscriptions will renew automatically each month, in the absence of action by you. Each successful payment will extend your subscription by exactly one calendar month.

   Paid yearly subscriptions will renew automatically each year, in the absence of action by you. Each successful payment will extend your subscription by exactly one year.

   You can cancel your subscription or by notifying us by email at service.support@wolfandsword.com

   If our attempt to charge your card fails because your card is declined, your account may be suspended immediately and we will notify you by email. We will try up to four further times over the following days to charge your card, before ceasing to attempt charges.

9. Fair usage policy

   Users agree to be bound by our fair usage policy which ensures fair access to the Property Pipeline platform for all users.

   • Storage: The default subscription includes a set amount of data storage on The Service as advertised on the product signup page. Additional storage can be purchased as an add-on subscription. Current storage usage can be viewed from the About menu
   • Data download: A maximum of 5TB of data can be downloaded from The Service in a calendar month. If this is exceeded access may be restricted to ensure subscribers have fair access to The Service
   • User accounts: Subscriptions include a default maximum number of user accounts (refer to the product signup page), additional user accounts can be requested for an additional monthly charge per user.
   • Data import: The default subscription includes a one time data upload service. One data upload can be performed to each of the following modules: Lead, Properties, Businesses, Contacts. Requests to upload this data should be made via email to service.support@wolfandsword.com with the title Data Upload Request. A maximum of 1,000 records can be uploaded in a single batch to each of the modules Lead, Properties, Businesses, Contacts. Additional uploads can be made but may be chargeable on a time and materials basis for the work involved.

10. Account and subscription sharing

    PropertyPipeline user accounts are designed to be used only by a single individual. Account sharing is strictly prohibited. Your PropertyPipeline subscription and associated user accounts should only be used for your business. It is prohibited to share the subscription with multiple businesses where the intention is to circumvent subscription fees. If we believe a subscriber is attempting to circumvent subscription fees in any manner, we reserve the right to terminate access to that subscription and to inform the associated users of the requirement to retain their own PropertyPipeline subscription.

11. Your account and password

    You must treat your login details as confidential. You must not disclose them to any third party. We have the right to disable any account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your login details, you must promptly notify us via email to service.support@wolfandsword.com.

12. Refunds

    We may in our absolute discretion refund charges up to 30 days after they are made if you can demonstrate exceptional reasons why we should do so. At our discretion we may deduct any 3rd party service charges we have incurred in providing the service to you during that period from the refund.

13. Intellectual property rights

    The content, data and all other material published on The Service are variously the intellectual property of us and/or our data suppliers, and are protected by copyright laws and treaties around the world. All such rights are reserved.

    Notwithstanding the paragraph above, if you are a paying subscriber of PropertyPipeline you may use screenshots, extracts or .pdf downloads from The Service for suitable commercial and non-commerical purposes.

    In the case of screenshots, extracts or .pdf downloads these must not be modified you must acknowledge the source of the data.

14. No reliance on information

    The content on The Service is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on The Service.

    Although we make reasonable efforts to update the information on The Service, we make no representations, warranties or guarantees, whether express or implied, that the content on The Service is accurate, complete or up-to-date.

15. Limitation of liability

    Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to The Service or any content on it, whether express or implied.

    We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    We will not be liable for:

    We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of The Service or to your downloading of any content on it, or on any website linked to it.

    • use of, or inability to use, The Service; or
    • use of or reliance on any content displayed on The Service.
    • loss of profits, sales, business, asset value or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

16. Security

    We do not guarantee that The Service will be free from bugs or viruses. You are responsible for configuring your hardware and software in order to access The Service. You should use your own virus protection software.

17. Malicious actions

    You must not misuse The Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to The Service, the server on which The Service is stored or any server, computer or database connected to The Service. You must not attack The Service via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use The Service will cease immediately.

18. Linking to The Service

    You may link to The Service provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Service must not be framed on any other website. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on The Service other than that set out above, please contact us.

19. Third party links and resources in The Service

    Where The Service contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources. We assume no responsibility for the content of websites linked on The Service. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

20. Data Protection

    In this section “Data Protection Law” means; (i) the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK, unless and until such time as the GDPR is no longer directly applicable in the UK; and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998; “GDPR” means the General Data Protection Regulation ((EU) 2016/679); and the terms “Personal Data; Process; Processing; Data

    Controller; Data Processor and Data Subject; Subprocessor” have the meanings ascribed to those definitions in Data Protection Law.

    All information that we hold about you will be held and processed by us strictly in accordance with Data Protection Law. If any breach of data protection occurs, we will act in accordance with Data Protection Law.

    If you are a company or other organisation (such as an academic institution or limited liability partnership) where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Processor of Your Personal Data. If you are an individual or you are instructing us in your personal capacity (such as a sole trader or partnership), where we are processing Personal Data belonging to you (“Your Personal Data”), we will be a Data Controller of Your Personal Data.

    You understand that we will use Your Personal Data to provide you with use of The Service and will process Your Personal Data in accordance with our Privacy Policy.

    Please ensure that before you transfer any Personal Data to us, you have the necessary authority and consent to enable such Personal Data to be lawfully transferred to us.

    When processing Your Personal Data in order to provide services to you, we shall:

    You consent to us appointing third party suppliers as processors of Your Personal Data (sub-processors). Sub-processors include consultants who we may engage to provide services to us or to you on our behalf. We will enter into with any sub-processors, a written agreement incorporating terms which are substantially similar to those set out in this data protection terms. We are liable to you for all acts or omissions of any sub-processors appointed by us pursuant to these data protection terms. We will advise you of any security breach or loss which affects Your Personal Data as soon as possible after becoming aware of the breach or loss, and shall provide you with reasonable assistance and co-operation to minimise and manage the impact of such security breach or loss on you.

    We will provide you with reasonable assistance to deal with any Data Subject access requests relating to Your Personal Data. Individuals, under the Data Protection Law, have the right to obtain information from us, including a description of the Personal Data that we hold about them. To make a Data Protection Act request or to ask any questions about data protection and privacy, please read the Privacy Policy on The Service.

    • only process Your Personal Data in accordance with Data Protection Law and our Privacy Policy;
    • ensure that we have in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Your Personal Data and against accidental loss or destruction of, or damage to, Your Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures;
    • ensure that all personnel who have access to and/or process Your Personal Data are obliged to keep Your Personal Data confidential; and
    • not transfer any of Your Personal Data outside of the European Economic Area unless it is necessary in order to provide the services to you, in which case we will ensure that any third party to whom Your Personal Data is transferred outside the EEA can provide data protection measures as required by Data Protection Law.

21. Data uploaded by you or your users to The Service

    We may use data you have uploaded to The Service to enhance the service provided to you. This may include API calls and/or data lookups to return additional information to you that we believe will enhance the service you receive. We will never use your data to approach any of your contacts, business or properties directly. You take agree to take full responsibility for any data you upload to The Service, including:
    • You agree to ensure any data you and your users upload is not illegal, either through the way you are storing it, the data itself, its usage, or any other means that may be illegal.
    • You confirm you and your users have rights to store the uploaded data, including the consent of the person or business the data relates to.

22. Applicable law

    Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.